MOHALI, India (CMC):All-rounder Dwayne Bravo produced a four-wicket haul to become the first bowler to take 300 Twenty20 career wickets as new side Gujarat Lions trounced Kings XI Punjab by five wickets in the Indian Premier League here yesterday.The right-arm seamer finished with four for 22 from his four overs to restrict Kings XI to 161 for six off their 20 overs, after they were sent in at the PCA Stadium.Kings XI then cruised to their target with 14 balls remaining in the innings, thanks to a top score of 74 off 47 deliveries from Australian opener Aaron Finch. Dinesh Karthik struck an unbeaten 41 from 26 balls.The hosts got away to a great start, thanks to openers Murali Vijay, who stroked 42 and Manan Vohra, who scored 38, in a 78-run stand.Left-arm spinner Ravi Jadeja (2-30) claimed both before Bravo went to work on the remainder of the innings.Bravo, who was vital to West Indies’ capture of the Twenty20 World Cup last week, bowled Australian Glenn Maxwell for two with a yorker at 101 for three in the 12th over to move to 299 wickets and two balls later, also shattered South African David Miller’s stumps for 15 with a slow yorker that dipped.In reaching 300 wickets, the 32-year-old Bravo surpassed Sri Lankan speedster Lasith Malinga, who sits on 299 wickets.Narine returns to IPLMeanwhile, champion off-spinner Sunil Narine is set to return to India today and could make a highly anticipated appearance for Kolkata Knight Riders (KKR) in tomorrow’s mega clash against Mumbai Indians.KKR team officials confirmed yesterday that the 27-year-old off-spinner was scheduled to arrive this morning from Trinidad and Tobago, after returning home over a week ago following the death of his father.While in Trinidad, Narine was cleared by cricket’s world governing body, the ICC, to resume bowling in international cricket, a development that provided a huge boost to KKR ahead of the current IPL season.Narine had been banned by the ICC last November, after tests showed his action on all deliveries, exceeded the 15 degree level of tolerance permitted under regulations.He was forced to remodel his action and late last month successfully underwent a retest at the Sri Ramachandra University in Chennai.
In a World Cup replete with set-piece goals, a corner again proved decisive when Umtiti timed his run perfectly to meet Antoine Griezmann’s delivery six minutes into the second half.France were thankful for fine saves from goalkeeper Hugo Lloris either side of half-time.Belgium’s Kevin De Bruyne warned Kylian Mbappe was ready to take the world by storm on the eve of the game and the most expensive teenager in the history of football showed why inside the first 60 seconds.France defender Samuel Umtiti celebrates his winner against Belgium in the World Cup semi-finalHe skipped past Jan Vertonghen with ease and only a last-ditch tackle by Vincent Kompany prevented Griezmann from latching onto his cross.Thibaut Courtois rushed from his goal just in time to save Vertonghen again from Mbappe’s pace on 12 minutes, but it was Belgium who started the better in possession.One of the Red Devils’ many French connections was the biggest danger as Eden Hazard, who began his career with Lille in Ligue 1, pulled the first attempt of goal just beyond the far post.The Chelsea forward’s next effort was arrowing into the top corner until it flicked off Raphael Varane’s head and deflected just over.Lloris and Courtois played a huge part their sides’ quarter-final wins and it was only thanks to two of the best ‘keepers in the world the game remained goalless at half-time.– Goalkeepers impress –Hugo Lloris had to be at full stretch to parry Toby Alderweireld’s snap shot around the post following a Belgium corner. Photo/COURTESYFirst, Lloris flew to his right to turn Toby Alderweireld’s shot on the turn behind.At the other end, Mbappe demonstrated the subtler side to his game to play in Benjamin Pavard, but Courtois used his massive 6ft 5ins (199 centimetre) frame to deny the Stuttgart full-back his second goal of the tournament.Didier Deschamps’ men ended the opening period on top, but again Olivier Giroud looked short of confidence as the focal point of the French attack. Giroud has not scored in eight games and is yet to even have a shot on target in Russia.His best chance arrived via more good work from Mbappe with a cushioned cross, but the Chelsea striker could only slice horribly wide on his favoured left foot.Giroud did at least have a part to play in the decisive opener as, after his shot was deflected wide, Griezmann’s corner was flicked in at the near post by Umtiti.Once in front, France had even more space to exploit Mbappe’s pace, but it was a majestic piece of skill that nearly created a second with a backheel that again freed Giroud only for Mousa Dembele to block.Deschamps embraced his central defender on full time after the French held off a late rally from the Belgium teamRoberto Martinez introduced an extra attacker in Dries Mertens in an attempt to turn the tide and he nearly had an immediate impact as his cross was headed inches wide by Marouane Fellaini.That was as close as Belgium came to taking the game to extra-time, though, as Lloris parried a long-range piledriver from Axel Witsel.But for Courtois, France’s margin of victory would have been even greater as he made saves from Griezmann and Corentin Tolisso in stoppage time.For the generation of Hazard, De Bruyne and Romelu Lukaku, beating Brazil in the quarter-finals was meant to be the breakthrough on route to winning a major tournament.Instead, it proved to be another false dawn as France march on to Moscow.0Shares0000(Visited 1 times, 1 visits today) 0Shares0000Umtiti headed France into the lead after jumping across Marouane Fellaini before glancing his finish homeSAINT PETERSBURG, Russia, July 10 – Samuel Umtiti headed France into the World Cup final in Saint Petersburg on Tuesday with a 1-0 win, consigning Belgium’s ‘golden generation’ to another bitter disappointment.France’s own supremely talented young squad will aim to make amends for defeat on home soil in the final of Euro 2016 in Sunday’s showpiece against England or Croatia.
What the coaches are saying.Shafic Bisaso, Express FC. “We have prepared in the same way like we have been doing in the past.“We know we are playing a fellow top flight team which is also looking for points badly.“The only result we are contented with will be a victory otherwise any thing short of that is deserter.“The level of motivation is maximum but i personally do not want to look at it as a key factor but will want the boys to be ready and win the game.Mujibu Kasule, Proline SA.“We are prepared and ready for the game against Express.“Luckily we don’t have that many injuries and the boys have responded well in training.“We have been working on the mental strength of the team, mostly character so as we be able to create chances and then put them away.“We have 12 games left and we want to win as many games as possible so as to finish in a respectable place.Key Stats.Express are bottom of the league with 15 points and are only two points away from safety while Proline seat in 13th, level on points with UPDF who occupy the last relegation spot.Express scored a 90th minute winner when both sides met at Lugogo in the first round to take all three points in the 2-1 win.Both teams have won three of the last 11 meetings between them drawing the other five games.Proline have won only once in their six travels to Wankulukuku to face Express. The victory came last season when the Lugogo based side defeated the Red Eagles 3-0.Express has won only one of their last eight league game(D1 L6) while their opponents have enjoyed two victories in that period, losing six as well.Proline is one of two teams yet to register victories away from home this season loosing seven of the nine games and managing two draws.Today’s other fixture sees Vipers travel to Luzira to take on Maroons.Comments Proline travel to Wankulukuku to face Express in a game that may have relegation implications.Azam Uganda Premier leagueExpress FC vs Proline SAMutessa II War Memorial Stadium, Wankulukuku04:30pmBottom of the league Express FC will host Mujib Kasule’s Proline at the Mutessa II stadium this Friday afternoon in a match that can only be viewed as a relegation three pointer.Both teams face the possibility of relegation as the hosts seat at the foot of the log with 15 points, two away from safety while their visitors are seating only a spot away from the relegation zone.Express FC are finding it hard to win games ever since Shafic Bisaso took over at the helm, with the former Soana coach overseeing only one league victory in the eight matches he has been in charge of.Team News.Express FC is expected to be without captain David Ndihabwe, who is out injured along with Edgar Bwogi and Isaac Kisujju but the Red Eagles will be welcoming back Ronnie Kiseka who has recovered fully from injury and is in contention.Proline have been boosted by the return to full fitness of Ivan Bukenya, Daniel Nsiagi, Sula Matovu and team captain Simon Mbazira. Their only concern is the unavailability of Joshua Okirol and Arnold Sserunjogi, who returned late to training and will not be able to take any part. Tags: expressprolinesports top
I bet 99.99% of you will answer yes. But I contend you are either full of it, delusional, or don’t realize what REALLY caring means.So by now you’re asking yourselves why I’m coming down on you so hard. As a software venture capital investor, I see firsthand how low customer service ranks in priority for board meeting agendas. And as a consumer, I also perceive how 99% of the companies with which I interact and from which I buy provide me with horrible customer service. Furthermore, each and every one of the CEOs of these companies would swear to me their customers are their first priority.Why do I bring this up now? Well, I was reading an article last night in the Financial Page of the New Yorker Magazine. The article was titled “Are You Being Served” by James Surowiecki. Here’s what I deduced from James’ insights:As consumers of products and services, we are all dissatisfied with most of the service we receive from companies whose products and services we consumeAs senior executives of companies that provide products and services, we are all guilty of providing sub-standard customer serviceA debilitating disconnect exists between the CEO preaching that the customer is paramount, and the customer service operation taking care of that same customerWhile customer happiness is positioned as paramount to growth and success, customer service continues to be managed as an after-thought cost centerI thought James summarized it nicely when he said:“The real problem may be that companies have a roving eye: they’re always more interested in the customers they don’t have. So they pour money into sales and marketing to lure new customers while giving their existing ones short shift, in an effort to minimize costs and maximize revenue… Economically, this makes little sense; it’s more expensive to acquire a new customer than to hold on to an old one, and these days, annoyed customers are quick to take their business elsewhere.”This is not the first time I am writing about this subject. Back in June I posted Your Customer Service is Your Weakest Link – So Eliminate It which interestingly enough was one of my least read posts. Is this a reflection of the quality of the post, or interest in the topic?At the time I was pointing to a recent forum OpenView was hosting concerning Customer Service. We have since retained Bill Price to compile a Customer Service Assessment template to help our portfolio companies properly evaluate the true effectiveness of their service.My advice to expansion stage CEOs on this topic:Provide the head of customer service a seat at your senior executive table. The head of CS needs to be QUALIFIED to occupy that seat.Ask your customers what they think of your service and your product (consider implementing Net Promoter Score).Adopt Bill Price’s framework described in The Best Service is No ServiceAt all times, make sure a top priority initiative exists that impacts how you interact with your customer. The initiative should be owned by a senior executive other than the head of CS.Hold a weekly meeting with your senior management teams to track and discuss the specific progress against the top initiative.In addition to CS specific metrics, make your customer renewal and upsell rate a key Board/CEO level metric to improve on a continuous basis.Speaking of renewal and upsell, read Sell More to Your Existing Customers Before You Sell to New Ones and What is Your Renewal and Upsell Rate?Focusing on existing customers represents a particular issue for expansion stage software companies. As software venture capital investors, we continue to preach a greater focus on selling more to existing customers.AddThis Sharing ButtonsShare to FacebookFacebookShare to TwitterTwitterShare to PrintPrintShare to EmailEmailShare to MoreAddThis